Under the General Data Protection Regulation (GDPR), we have a legal duty to protect any personal data we collect from you, to be explicit about what purposes we are using it for and to make it easy for you to opt out from receiving communication from us at any time. In this context, personal data refers to any information relating to an identifiable person who can be directly or indirectly identified.
This page explains how we protect and respect the data we collect from you.
What information do we collect about you?
We aim to keep the amount of data we hold about you to a minimum and only keep it for as long as is absolutely necessary.
When you purchase tickets from us or when you place an order for The Horsebridge products or services such as Friends memberships or products in from the shop, we need to collect personal data such as name, postal address, telephone number and email address. As part of this process, details of payment card numbers are held on a secure server.
We also collect personal data when you voluntarily complete customer surveys, provide feedback, book for workshops and free events, and participate in competitions.
When you enter a text raffle we will need to collect your mobile phone number which is held on a secure server.
Website usage information is collected using cookies.
How will we use the personal data about you?
We collect personal data about you to process any order you make, to enable you to use Horsebridge services and to let you know if there are any changes to our events or services (for instance a change in start time or very occasionally regarding a cancellation).
We will also collect personal data about you, if you agree, so we can email you about other Horsebridge activities and services we think may be of interest to you. We will only do this if you have given your consent when asked at the initial point of contact and we provide you with the ability to change this consent at any time. All email communication from The Horsebridge has options at the bottom of the email to unsubscribe or change preferences. You can also ring our Box Office on 01227 281174 or email us for further support.
The Horsebridge is a registered charity and relies on donations from individuals, companies and trusts to make its artistic programme, activities and educational work possible. If you have consented to receive fundraising material, you may opt out at a later date. All email communication from The Horsebridge has options at the bottom of the email to unsubscribe or change preferences. You can also ring our Box Office on 01227 281174 or email us for further support.
In relation to personal data voluntarily given through customer surveys and feedback forms, this data is used to inform future programme plans and improve services and is occasionally shared with stakeholders and is sometimes required as a condition of funders. In these instances, all data is anonymised, with no identifiable data being passed on. For the purposes of competitions, personal data is collected for that specific purpose and destroyed after completion.
We will never share your personal data with external companies other than those selected to process our customers details for specific purposes e.g. ticket sales, room hire, newsletter sign-up or Friends membership transactions. We have put in place contractual arrangements with these organisations to ensure that your data is secure and protected at all times. Requests for information to be removed from these systems should be made directly to The Horsebridge.
The Horsebridge will not share your personal data for marketing purposes with external companies.
Access to your personal data and correction
You have the right to request a copy of the personal data that we hold about you. If you would like a copy of the personal data that we hold on you, please email us or write to us at the following address, c/o The Data Manager, The Horsebridge, 11 Horsebridge Road, Whitstable, Kent. CT5 1AF.
We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove data you think is inaccurate by contacting us on the above details.
We do not intentionally gather personal information from visitors who are under the age of 13, without their parental or guardian’s consent. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at the contact information provided above. We will delete such information from our files as soon as reasonably practicable.
Cookies are small text files stored by your web browser (e.g. Internet Explorer, Chrome, Safari, Firefox) on your computer, tablet or mobile phone to enable functionality on a website (for example storing user preferences).
For further information, visit www.aboutcookies.org or www.allaboutcookies.org.
We use Google Analytics and this places cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by Google. To opt out of Google tracking, please visit Google
The shop creates cookies to capture information to make your shopping eperience better and may be used to better understand customer behaviour when using the shop. You can find out details by visiting Ecwid.
In direct relation to our own website and Shop, you can restrict or block the cookies used by the website through your browser settings but this will impact your user experience. The Help function within your browser should tell you how.
How to contact us
by email – email us
by phone – 01227 281174
by post – c/o The Data Manager, The Horsebridge, 11 Horsebridge Road, Whitstable, Kent. CT5 1AF.